FAQ – El Roy Eyewear
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Anything and everything you need to know about El Roy sunglasses! 

But first...

For all shipping questions click here

For all returns questions click here.


Can I change my order after I have placed it?

If you contact us before your order is packed and out the door we will definitely help you out, we’re pretty fast so make sure to get in touch ASAP.

Do you re-stock?
Yes we do, but only select styles, click here to be taken to our restock collection where you can register to be notified when more stock is available.

How do I use a discount code?

Once you've reached the checkout stage, enter your discount code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

My sunglasses arrived damaged, what do I do?

Click here, and you will be redirected to our returns page where you can look up your order and follow the prompts to return your item, make sure to attach a photo of the damage to your return request to speed up the process.

Why haven't I received my order?

If you have received a dispatch notification email but still haven’t received your order after 3 days (Australia) or 3 weeks (International) please click here to get in touch with us.

Do your sunglasses have UV protection?

 

All of our sunglasses have UV400 protection.

How should I care for my sunglasses?

There are some simple things you can do to make sure your sunnies last longer than the average persons…

-       Use only water and/or the polishing cloth to clean them

-       Don’t leave them in a hot place such as your car (they will most likely melt)

-       Don’t put your sunglasses lens-down

-       Don’t use your shirt or breath to clean them, again use the cloth! 

-      Sunglasses and salt water don’t go

-      If you wear them on your head, they will likely stretch 

Taking the above into account, if something does happen to your sunnies it’s a great opportunity to get some hot new styles!

 

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